Terms & Conditions

1. Acceptance of Terms

By accessing, browsing, or using the Que Arepa website, you agree to be bound by these Terms & Conditions and by any policies referenced on this site, including our Privacy Policy and any applicable shipping or refund policies.

If you do not agree with these terms, please do not use this website or place an order through our store.

2. Products & Availability

Que Arepa offers food products intended for local sale and delivery. We make every effort to ensure that product descriptions, images, ingredients, sizes, and prices are accurate; however, product presentation may vary slightly from photographs or examples shown on the website.

All products are subject to availability. We reserve the right to limit quantities, discontinue products, or update product information at any time without prior notice.

3. Orders & Order Acceptance

When you place an order through our website, you are making an offer to purchase products subject to these Terms & Conditions. Orders are not considered accepted until payment is successfully processed and you receive an order confirmation.

We reserve the right to refuse, cancel, or limit any order at our discretion, including in situations involving:

• Product unavailability
• Pricing or technical errors
• Suspected fraud or unauthorized transactions
• Delivery requests outside our active service area

4. Pricing & Payment

All prices displayed on this website are listed in U.S. dollars unless otherwise stated. Applicable taxes, delivery fees, processing fees, or additional charges may be calculated and added at checkout.

Payments are processed through third-party payment providers. By submitting payment information, you represent that you are authorized to use the payment method provided.

When a customer pays using a credit card, debit card, or another electronic payment method, a payment processing fee or electronic transaction fee may apply. This fee is associated with the use of the selected electronic payment method and is separate from the cost of the food products.

We reserve the right to correct pricing errors, even after an order has been submitted, and to cancel or adjust affected orders when necessary.

5. Shipping, Delivery & Pickup

Que Arepa currently offers local delivery and/or local pickup in selected areas. Delivery availability depends on the location entered at checkout and may be limited to specific ZIP codes or local zones.

Estimated delivery times are provided for convenience only and are not guaranteed. Delays may occur due to traffic, weather, production timing, or other circumstances outside our control.

• Please ensure that delivery information is accurate and complete.
• We are not responsible for delays or failed deliveries caused by incorrect customer information.
• Pickup orders must be collected within the timeframe provided, when applicable.

6. Returns, Refunds & Processing Fees

Due to the nature of food products, returns are generally not accepted once an order has been fulfilled, picked up, or delivered. If you receive an incorrect order, a damaged item, or a product quality issue, please contact us as soon as possible after receiving your order.

Refunds, replacements, or store credit may be offered at our sole discretion depending on the circumstances of the issue reported.

If a refund is approved, the refund will apply only to the eligible purchase amount related to the products or order being refunded. The refund does not include any electronic payment processing fee, card processing fee, payment gateway fee, convenience fee, or similar fee associated with the use of a credit card, debit card, or electronic payment method.

Delivery fees, shipping fees, or service fees may also be non-refundable once an order has been prepared, dispatched, delivered, or attempted for delivery, unless otherwise required by applicable law.

7. Product Handling & Food Information

Our products are intended to be stored, prepared, and consumed according to the guidance provided on packaging, product pages, or customer instructions when applicable.

Customers are responsible for proper storage, handling, reheating, and consumption after delivery or pickup. Ingredient information is provided for general convenience, but customers with allergies, sensitivities, or dietary restrictions should review ingredients carefully before ordering.

Que Arepa is not liable for issues arising from improper product storage, delayed refrigeration, incorrect preparation, or failure to review ingredient information.

8. Accounts & Website Use

You may be permitted to create an account on our website in order to place orders, save information, or access account features. You are responsible for maintaining the confidentiality of your login credentials and for all activity under your account.

You agree not to use this website for unlawful, abusive, fraudulent, or harmful purposes, including attempts to interfere with website functionality, copy protected content, or misuse customer or business information.

9. Intellectual Property

All content on this website, including but not limited to text, branding, logos, product descriptions, photos, graphics, and website design elements, is the property of Que Arepa or its licensors and may not be copied, reproduced, distributed, or used without prior written permission.

10. Limitation of Liability

To the fullest extent permitted by law, Que Arepa shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to the use of this website, the inability to use the website, delays in service, or the purchase or consumption of products, except where such limitation is not permitted by law.

Our total liability for any claim related to an order shall not exceed the amount paid for the applicable order, excluding any non-refundable electronic payment processing fees, card processing fees, payment gateway fees, delivery fees, shipping fees, or service fees where applicable.

11. Changes to Terms

We reserve the right to update, revise, or change these Terms & Conditions at any time. Any changes will become effective once posted on this page, unless otherwise stated. Your continued use of the website after any updates constitutes acceptance of the revised terms.

12. Contact Information

If you have any questions about these Terms & Conditions, your order, or your use of this website, please contact us using the information below.