Privacy Policy

1. Information We Collect

When you use the Que Arepa website, we may collect personal information that you voluntarily provide, as well as certain technical information collected automatically through your browser or device.

Information we may collect includes:

• Name, email address, phone number, and billing or delivery address
• Order details, product selections, and customer account information
• Communication history when you contact us for support or inquiries
• Technical data such as IP address, browser type, device information, and browsing activity on our website

2. How We Use Your Information

We use personal information to operate our website, process orders, communicate with customers, improve our services, and maintain a secure online shopping experience.

Your information may be used to:

• Process and fulfill orders
• Arrange local delivery or pickup
• Send order confirmations, updates, and customer service communications
• Respond to questions, concerns, or support requests
• Improve our website, products, and customer experience
• Send marketing emails or promotions, if you opt in or otherwise permit such communication

3. Sharing of Information

We do not sell your personal information. We may share your information only when necessary to operate our business, fulfill your order, comply with legal obligations, or protect our rights.

We may share information with:

• Payment processors and ecommerce service providers
• Delivery or logistics partners, when applicable
• Website hosting, analytics, and email marketing platforms
• Authorities or regulators when required by law

4. Payments & Third-Party Services

Payments placed through our website may be processed by third-party providers such as Stripe or other approved payment services. We do not store full payment card information on our website.

These providers may collect, use, and process payment data according to their own privacy policies and security standards. We recommend reviewing their policies if you have questions about how payment information is handled.

5. Cookies & Analytics

Our website may use cookies, pixels, and similar technologies to improve site functionality, remember user preferences, analyze website traffic, and support advertising or remarketing campaigns.

These tools may help us understand how visitors interact with the website, which pages perform best, and how we can improve the customer experience.

You can manage or disable cookies through your browser settings, although some parts of the website may not function properly if certain cookies are disabled.

6. Email Marketing & Promotions

If you subscribe to our newsletter, promotional offers, or discount campaigns, we may use your email address to send you product updates, marketing messages, and promotional content.

You may unsubscribe from marketing emails at any time by clicking the unsubscribe link in the email or by contacting us directly.

7. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy, including order fulfillment, customer service, legal compliance, accounting, fraud prevention, and internal business operations.

8. Data Security

We take reasonable administrative, technical, and organizational measures to help protect personal information from unauthorized access, misuse, disclosure, or destruction.

However, no website, online system, or electronic transmission can be guaranteed to be completely secure. By using our website, you acknowledge that you provide information at your own risk.

9. Your Rights & Choices

Depending on your location and applicable law, you may have the right to request access to your personal information, request corrections, request deletion of certain data, or opt out of certain communications.

If you would like to make a privacy-related request, please contact us using the details provided below.

10. Children’s Privacy

Our website is not intended for children under the age of 13, and we do not knowingly collect personal information from children. If you believe a child has submitted personal information through our website, please contact us so we can review and remove it if appropriate.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, website features, legal obligations, or service providers. Any updates will be posted on this page and will become effective upon posting unless otherwise stated.

12. Contact Information

If you have any questions about this Privacy Policy or how your personal information is handled, please contact us using the details below.